Faq | Serjo Bouncy Castles Kitchener Ontario

Frequently Asked Questions

Still have any questions? We have answers...

Does the price include set up and delivery of our inflatable?

For sure, setup & take down are included. Delivery is free within K-W, Cambridge and Guelph.

How long in advance should I book my child’s party or any other event?

We recommend you book your date 1-2 weeks in advance to ensure that you can save your party date! We recommend booking your party as soon as you know the date and time of your event.

How protected is your equipment?

Our types of equipment are designed and worked to be exceptionally alright for kids.
Where required, our units have passage slopes to give safe passageway and exit. The entryway is sufficiently expansive to give entrance into the unit yet sufficiently little to avert youngsters dropping out unintentionally.
In contrast with trampolines, for instance, our equipment is significantly more secure. In numerous times of business, we have never known about any genuine wounds identified with the utilization of our equipment.

How clean are your types of equipment?

We do our best to keep our equipment as clean and as attractive as possible.
When we make your conveyance, we will ensure that the equipment is set up securely and are cleaned, prepared for your utilization. Filthy, grungy units reflect poorly on us as an organization, and on you as the individual responsible for giving amusement to the youngsters.
We accept our position and your worries genuinely, which implies keeping our supplies perfect and looking great.

Does the rental time include your set up time?

No. We arrive early to set up, so you get the entire rental time to play.

When do you set up?

That depends on how many rentals we have that day. Generally we arrive 1 hour before the rental time begins. If we have many of rentals that day, we may need to set up as early as 3 hours in advance.

Which methods of payment do we accept?

We accept cash, e-Transfer, credit cards. Please make sure to have the exact change since our drivers do not carry cash money.

How can we cancel our reservation? Do you charge a plenty for cancellation?

We do not charge a cancellation fee. Just contact us in case you need cancellation of your reservation.

What happens if the weather looks terrible the day of my rental?

On days where based on a forecast, the weather will be terrible (i.e., rain, high breezes, and so forth.) we will get in touch with you and give you the choice of canceling the rental. In the event that you choose to cancel, there will be no charge. You might be required to settle on the choice one to two hours in front of when your rental is due of begin.
On the off chance that the climate is severe, we hold the right to cancel the reservation due to safety concerns, the potential for equipment damage, and other weather-related risks.

Do you require a deposit in advance?

Not at all, there’s no advance deposit. You will only have to pay the whole amount at the time of set up.

In which type of surfaces do you set up on?

The area ought to be sensibly level and flat. The grass is the best surface for us. If there's no choice, we can set up on hard surfaces, for example, asphalt. Sorts of surfaces that are not reasonable are stony or rough surfaces, for example, a rock parking garage. We also do not place inflatable boats on the ground or in mud.

Do you provide an extension cord?

Of course, we do provide. If you order a Foam Party you have to provide an access to garden water tap.

Are you available to deliver in holidays?

Please get in touch with us for more and exclusive information.

How long does it take to set up and take down?

The set up process usually takes approximately 30 minutes, the same time we need to take it down.

Do you deliver to my area?

Kindly visit the delivery page to find out our deliverable areas. In the case, if you live out of delivery area, feel free to contact us for more info.

Do you take last minute/emergency bookings?

Yes! We will do our very best to help, however, due to staff availability, we may not be able to attend the party! In the case of emergencies, we recommend E-Mailing as well as calling us immediately. This will ensure that we will receive your message as soon as possible.

I’d like to rent a Kids Foam Party. Do I need to prepare anything? How does it work?

We will come to setup the Foam Party at list one hour before your party starts. You have to provide a water tap and garden hose close to the party area. We will run the foam party for you. Responsible supervisor will make sure all the kids have a safe and a fun blast in the foam with games. The foam pit is 15 x 15 feet. Be sure your backyard is big enough. Kids are not allowed to touch the foam machine!!!

I have your Gift Card, how can I use it?

If you have our Gift Card, you can use it for any order. Just return the card to our delivery person in delivery day and get a discount to Gift Card amount.

Is Laser Tag Safe?

Absolutely Yes! No actual lasers are used, but rather harmless infrared light using the same infrared emitters used in 90 percent of all TV remote controls. This makes using our Laser Tag equipment as dangerous as changing the channel with your TV remote. Waiver of liability must be signed by all players and handed to Serjo Bouncy Castles prior the play.

Who Can Play Laser Tag?

Almost anybody can play laser tag, but we recommend ages 6 and up. There are NO projectiles, NO mess and NO pain or bruising like you may have in paintball or airsoft. Got a group and no way to transport everybody to a venue? That's not an issue with mobile laser tag, because we bring the game right to you for any group or event such as:

Birthday Parties
Fundraisers
Office Parties
Community Events
Church Youth Groups
University Events
Social Events
Open Play
Sports Teams
Community Fairs
Corporate Team Building
Summer camps

What the difference between Hunting Blinds and Bunkers?

We are using pop up camouflage tents as a Hunting Blinds for small and medium backyards.

Also we are using an inflatables bunkers for large size field. The large size field we call a tennis court size at least.

Who runs the laser tag games?

We do! (Except backyards). We deliver the game to you. The equipment is very user friendly and we work closely with your staff to provide the best laser tag experience possible.

Where Can We Play Laser Tag and How Much Space Do We Need?

The taggers can shoot up to 900 feet! You can use our taggers outdoor in a large open area or a smaller indoor battlefield.

How do I hit someone?

Aim and take the shot. Each tagger has its own tactical scope with a red dot for sighting allowing for accurate shots from hundreds of yards away. You can aim and shoot at the sensors in the opponent’s taggers and/ or their head sensors. They will light up red and blink, making a “wounded” sound.

How do I get eliminated?

"Medic, Medic! Man down, Man down!" means you are out. Each player has health points from 1 to 999. Each time a player is shot by another tagger, they lose health points. When a player reaches 0 health, they are gone. If you hit them enough times they will die and will need to be revived by the medic or respawn box or the referee.

Do I need Special Clothes?

Don’t wear your Sunday clothes. We suggest wearing comfortable tennis shoes or closed toe boots, T-shirt and long pants. You may have to jump, slide and crawl to seek cover form the enemy. For your own safety Serjo Bouncy Castles may reserve the right to deny players from participating if we consider the attire may cause harm.

Do I need electricity?

If you do laser tag on your backyard and you would like to add 8 inflatable bunkers, so yes, we need access to electricity to inflate the bunkers. Also the price will rise by $50.

The Day Of Your Party

Your Game Operator will show up about one hour early to set up the field. The Game Operator will assess the area and determine which barriers are appropriate. It doesn't take long. The kids can help move the inflatable barriers. Once the field is complete the Game Operator will then go over how to use the guns and brief the cadets on their mission.

The Party

The referees will typically possess 8 - 16 laser taggers along with 6 - 12 barriers and so on, however, they might not use rest of them while getting to the party. It does not hamper or alter the number of players that you can have. The fields are installed for quick paced gameplay to enable the playing of many games during one party. The referee will focus on ages, a number of guests, magnitude, and landscaping of the field to ascertain how many barriers are installed and the number of players maintained for every team. Our guns are state of the art and feature numerous option, however, 2 most favorite games are the ones played by one team against the other.
Not too much of the party guest can play a full hour and either one half or 2 hours on the field while exchanging the player in and out of the game renders little relaxing times with the chance to move back in instantly. Despite the coldness of the weather, water breaks are significant and at times, the player picks a drink and watches the game along and pondering about strategies. With the intention of moving back in the game rapidly to permit for quick washroom intervals in case of a need without stopping the gameplay.

After The Party

When the party time is over our Game Operator will take about one hour to pack up the bunkers.

GellyBall

What is GellyBall?

GellyBall is an ultra low impact sport – suitable for kids age five and up. It uses GellyBall Blasters – an easy-to-use gun that doesn’t use much pressure to shoot GellyBalls. Unlike Nerf – where you have to constantly reload with ammo off the floor, a GellyBall Blaster holds 750 shots without reloading. Lots more fun!

What is a GellyBall Blaster?

The GellyBall Blasters are electronic guns, so if you squeeze the trigger and hold it, they will shoot about 10 balls per second! However, we tell the players to shoot in “bursts” – just a quick pull on the trigger. The pod that holds the ammo is called a “Hand Grenade” – it holds 750 GellyBalls. The GellyBall Blaster accurately shoots a distance of 100 feet! We have many different gell blasters. Some of them are for childrien from 5 yo, and some of them are from 12 yo.

What ammo does a GellyBall Blaster use?

The GellyBall Blaster shoots GellyBalls! A GellyBall is like an Orbeez. GellyBalls are teeny tiny absorbent polymer beads that expand into small beads when soaked in water. They are biodegradable, and nontoxic. They will not hurt your pets, plants or grass. Unlike paintballs that explode upon impact, GellyBalls simply bounce off or disintegrate – then they dehydrate! No stain, no mess!

Does it hurt?

The GellyBall Blaster uses very low pressure to shoot, so it only feels like a good snap of a rubber band. But you’ll be having so much fun, you won’t even notice!

Is GellyBall like paintball?

It’s all the fun and excitement of paintball, without the pain and mess! Like paintball, you get to play all kinds of different games.

Is GellyBall like Nerf?

GellyBall is WAY more fun than Nerf! The only similarity is that you get to shoot ammo. You aren’t constantly picking ammo up from the ground to reload – the Gel Blaster holds 750 beads!! And it shoots 10 GellyBalls per second and accurately shoots up to distances of 100 feet!

Will GellyBalls hurt my yard or pets?

GellyBall beads are non-toxic, non-staining and biodegradable. They are safe for pets, yards and people! They are water-hydrated and will shrink to a tiny size before disintegrating entirely – no mess, no clean-up!

faq laser tag

GellyBall FAQ

If still have additional questions, please contact Us.